KOLOVITE AIKOLOVITE AI

Product

Six capabilities built for support teams

Build a governed AI support system across knowledge, answers, triage, collaboration, and usage control.

AI Q&A

Give support agents and customers fast answers grounded in approved content. KOLOVITE AI retrieves relevant policy, product, and FAQ context before drafting a response. Teams can review answer sources and refine knowledge gaps over time. The result is a support layer that is fast, consistent, and easier to govern.

  • Source-grounded answers
  • Confidence scoring
  • Reviewable citations
  • Escalation prompts
AI Q&A interface

Knowledge Import

Import scattered help content from files, internal guides, and support centers. The platform organizes raw material into structured knowledge units your team can approve. Version controls help teams keep policy changes visible. Imports can be repeated as products, pricing, and procedures evolve.

  • PDF, DOCX, CSV, and Markdown imports
  • Help center ingestion
  • Duplicate detection
  • Content approval queues
Knowledge Import interface

Reply Suggestions

Generate response drafts that match the customer question and the support context. Agents can choose a formal, friendly, or concise tone before sending. Suggested replies preserve human oversight for sensitive or critical decisions. Teams can improve guidance by updating the underlying knowledge base.

  • Tone variants
  • Agent review workflow
  • Policy-aware drafts
  • Reusable macros
Reply Suggestions interface

Ticket Triage

Classify tickets by category, urgency, sentiment, and required action. Support managers can route requests to the right queue without manual sorting. The workflow highlights high-priority requests so teams can act sooner. Triage rules can reflect your operating model and service levels.

  • Category tags
  • Priority detection
  • Sentiment signals
  • Queue routing
Ticket Triage interface

Team Workspace

Align agents, reviewers, and managers around shared support knowledge. Teams can see what content is approved, what needs review, and where answers are being used. Workspace roles keep editing and publishing controls clear. Collaboration stays focused on accurate customer outcomes.

  • Role-based access
  • Shared review queues
  • Team notes
  • Content ownership
Team Workspace interface

Billing & Credits

Track platform usage across Q&A, ticket workflows, and reply generation. Credit-based usage gives teams predictable visibility into support automation volume. Managers can compare usage against support demand. Billing views help finance and operations plan capacity.

  • Credit analytics
  • Usage summaries
  • Plan controls
  • Exportable reports
Billing & Credits interface

Put your support knowledge to work.

Start with your existing documents and build a support workflow your team can supervise.

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