Last updated: April 2025
Privacy Policy
1. Information We Collect
We collect account information, contact details, workspace settings, support content uploaded by customers, usage logs, billing records, and communications sent to our team. We may also collect technical information such as device type, browser, IP address, and access timestamps.
2. How We Use Information
We use information to provide the KOLOVITE AI service, operate knowledge base and support automation features, manage accounts, process billing, respond to support requests, improve reliability, prevent abuse, and comply with legal obligations.
3. Information Sharing
We do not sell personal information. We may share information with service providers that help us host, secure, analyze, and support the platform. We may disclose information when required by law, to protect rights and safety, or as part of a business transfer with appropriate safeguards.
4. Data Retention
We retain account and workspace information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements. Customers may request deletion of eligible personal data, subject to legal and operational retention requirements.
5. Your Rights (GDPR/UK GDPR)
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, and receive a portable copy of your personal data. You may also have the right to lodge a complaint with a supervisory authority. Contact us to exercise these rights.
6. Payment Information
Payments are processed by Stripe or another approved payment processor. KOLOVITE AI does not store full card numbers, card verification codes, or complete payment credentials on our systems. Payment processors may collect billing details, transaction records, and limited card information needed to process payments, prevent fraud, and meet PCI-DSS compliance requirements.
7. Cookies
We use cookies and similar technologies to keep users signed in, remember preferences, measure usage, and improve platform performance. You can manage cookies through browser settings, though some service features may require essential cookies.
8. Children's Privacy
KOLOVITE AI is intended for users with customer support needs and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.
9. Data Security
We use administrative, technical, and organizational measures designed to protect personal data. No system can be guaranteed secure, but we work to reduce risks through access controls, monitoring, and reasonable security practices.
10. International Transfers
Information may be processed in countries outside your location. Where required, we use appropriate transfer safeguards and contractual protections for international processing of personal data.
11. Contact Us
KOLOVITE AI LTD, 5 Broadhead Strand London NW9 5PU. Email: support@koloviteai.com.